Ongoing Maintenance & Support
Proactive monitoring, security patches, and dedicated support that keep your software running 24/7
About Our Maintenance Service
Software doesn’t end at launch — it needs ongoing care to stay secure, performant, and competitive. We provide proactive maintenance and support for web and mobile applications, combining AI-powered monitoring with hands-on engineering to catch and resolve issues before your customers notice them. Security patches, dependency updates, and performance optimization are delivered on a predictable cadence.
Our maintenance plans follow Site Reliability Engineering (SRE) practices with defined SLOs, error budgets, and incident response procedures. We work toward a 99.9% uptime target, with 24/7 automated alerting via Slack and email, and monthly reports covering uptime, performance trends, and completed maintenance tasks. Think of us as your outsourced technical team — keeping the software running smoothly while you focus on growing your Alberta business.
Why Choose Us
The Maintenance Advantage
Issues Fixed Before Customers Notice
AI-powered monitoring with Sentry and Datadog detects anomalies, predicts failures, and alerts our team in real-time with the aim of resolving issues before users are affected.
Enterprise Security, Predictable Cost
Regular security audits, automated CVE monitoring, and dependency updates protect your application and customer data. Fixed monthly plans give you budget certainty — no surprise invoices.
99.9% Uptime Target
We work toward a 99.9% uptime target, which allows roughly 8.7 hours of downtime per year. It is a target, not a guarantee or SLA. Automated alerting, incident response procedures, and disaster recovery planning support that goal.
Monthly Reports, Full Transparency
Every month you receive a detailed report covering uptime metrics, security patches applied, dependency updates, performance trends, and recommendations for improvement. No black boxes.
How We Work
Our Process
A systematic approach refined across dozens of projects — from first conversation to production launch.
Phase 1Onboarding & Assessment
We audit your codebase, infrastructure, and processes to build a maintenance baseline, agree response targets, and create a prioritized improvement backlog.
Code Health AuditInfra AssessmentPriority BacklogResponse Targets
Phase 2Monitoring Setup
Uptime monitoring, error tracking, and performance dashboards configured to detect and alert on issues before your users ever notice them.
Uptime MonitoringError TrackingPerformance DashboardsIncident Alerts
Phase 3Ongoing Maintenance
Regular dependency updates, security patches, automated backups, and bug fixes delivered on a predictable cadence — no surprises, no downtime.
Dependency UpdatesSecurity PatchesBug FixesFeature Enhancements
Phase 4Monthly Reviews
Performance reports, incident summaries, and data-driven improvement recommendations delivered monthly with quarterly strategic reviews.
Incident ReportsPerformance TrendsImprovement PlanQuarterly Reviews
Our Tech Stack
Technologies We Trust
Battle-tested tools trusted by the world's best engineering teams — chosen for performance, reliability, and developer experience.
FAQ
Frequently Asked Questions
Common questions about ongoing maintenance & support
Case Studies
Related Projects
Ready to start your Maintenance project?
Let's discuss how our ongoing maintenance & support expertise can accelerate your business.